i was with aol to provide my internet service I moved house in October 2008 the telephone was disconneted to my horror my husband just mentioned when I complained about aol free email
he said cancel subsciption from his account which was being taken each month since
oct 2008 he had not realised I no longer used them as a provider .
When I asked aol why they were still claiming money they said even though they had the a to call to cancel I agreed to have one month free to see if I would need the service even though I had explained the new house already had a provider that because I did not ring again (what for I had cancelled) they provided me with a service.
even agreeing I had no usage on the account
service to a house that was sold with no telephone (I think not) and that I am liable for the service cost for the last 15 months.
this is an extract of mail from aol
You were then in contact on the 23rd of October, as you had recieved an email about the package change, the cancellations agent you were speaking to advised you of the free month, and the fact you were not in contract, and advised you to get in contact with us to activate your broadband services once you were live at your new address.
May 20th, 2010 at 7:35 pm
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