admin | 
07 30th, 2010| 
Everything Started when I decided to switch my phone provider to Vonage in june 25. I will disclosed all the charges:
1 connection fee 9.95 – when I asked if Vonage was compatible with my internet provider clearwire they said yes. And is not true.
2. When attempted to call and cancell before it was too late they promised send a wi-fi phone no charge to give a try and promise it will work. Not true it was a lie.
3. After spending over more than two hours new device worked for one hour only.
4. call to cancell only had to call in business hours their dept. that handles cancellation was closed.
5. Got an authorized charge for aprox. $66.00. Called to disputed, no help at all. Only rudness and my call was disconnected eventually by one of vonage representatives. After spending over one hour on the phone.
6. Sent an email to their corporate offices they said they do not have any records of all they promises and said I had to pay the shipping and handling to return their device and if I wanted to close account with them had to pay $95.00 for a service I was never able to use. Plus 19.30 in shipping and handling.
7. total charges 190.25 for a service I never received and bad customer service.
This company is a scam and I think all american consumers should be aware of this.